Run. Secure. Innovate.

Managed IT Services

We run your IT so your team can focus on the business.

CyberCraft is a corporate managed service provider. We take responsibility for your servers, networks, cloud, devices and users under agreed service levels, with a 24/7 operations center, monthly reports and security built into everything we manage.

Talk to our Managed IT Services team

Services

What we deliver

Run

Managed IT & Outsourcing

CyberCraft takes over day-to-day IT for corporate organizations: servers, networks, cloud, users, vendors and security, under one agreement and agreed service levels. Choose complete outsourcing or resident engineers at your premises.

Ideal for: Organizations without, or outgrowing, an in-house IT team.

Details

What we do

Complete IT outsourcing
Resident engineers on site
IT staff augmentation
Microsoft 365 & Google Workspace
Backup & disaster recovery
AMC & hardware maintenance

What you get

Predictable monthly cost
SLA-backed response and uptime
One accountable partner

Run

Service Desk & 24/7 NOC

A multi-channel service desk for your staff and a 24/7 network operations center that watches your servers, networks, links and applications, so issues are fixed before users notice.

Ideal for: Any organization that depends on IT being available.

Details

What we do

L1–L3 help desk
Phone, email, chat & WhatsApp support
24/7 network and server monitoring
Patch & update management
ITIL incident & change management
Monthly SLA reports

What you get

Faster resolution
Issues caught early
Full ticket history and reports

Run

Contact Center & BPO

Customer support and sales teams run from our delivery center, on your brand and your scripts, across phone, email, chat and social channels, with AI agents for routine calls.

Ideal for: Retail, telecom, healthcare and service companies.

Details

What we do

Inbound & outbound call center
Omnichannel customer support
Help desk outsourcing
Contact center software
Call quality monitoring
Back-office services

What you get

Lower cost per contact
Extended or 24/7 coverage
Quality reports every month

Managed IT service plans

Choose how much of your IT we take on

Four plans, from a remote service desk to engineers on site full-time.

Essential

Remote support for small offices.

Remote service desk (business hours)
Monitoring and patching
Backup checks
Monthly report

Quoted per user and siteLet's talk

Professional

Remote support plus scheduled visits for growing companies.

Everything in Essential
Scheduled onsite visits
Hardware and network maintenance (AMC)
Asset and license management

Quoted per user and siteLet's talk

Most chosen

Enterprise

Complete IT outsourcing for corporate organizations.

Your entire IT function, run by CyberCraft
24/7 monitoring and support
Dedicated service manager
Custom SLAs and monthly reviews

Quoted per user and siteLet's talk

Resident Engineer

Engineers working full-time at your premises.

Dedicated onsite engineers
Backfill during leave
Remote specialist escalation
CyberCraft tools and processes

Quoted per user and siteLet's talk

By industry

Managed IT Services for your sector

Industry	Managed IT Services
Corporate & enterprise	Complete IT outsourcing and resident engineers
Government	IT outsourcing and data center operations
Telecom & ISPs	Network operations and NOC
Healthcare	Hospital IT management
Manufacturing	Plant IT and OT support
Energy & utilities	Remote site IT and satellite links
Retail & FMCG	Store and warehouse IT
Education	Campus IT management
Real estate	Site connectivity and surveillance
Logistics	Fleet and depot IT
Hospitality	Hotel IT and guest Wi-Fi
NGOs & development	Low-cost IT management

Case studies

In practice

Managed IT · PK

Ravi Steel Works

Complete IT outsourcing across two plants

Challenge: High IT costs and an unreliable in-house setup across two plants.
Solution: Enterprise managed IT plan with resident engineers and 24/7 monitoring.

Predictable monthly IT cost, SLA-backed uptime

Let's talk

Talk to us about your IT and security

Book a free consultation. We review your IT and security and reply with a clear proposal within one business day.